Tow-n-Go Trailer and UTV Rentals Privacy Policy

Effective Date: November 24, 2025

Tow-n-Go Trailer Rentals (“Tow-n-Go,” “we,” “us,” “our”) respects your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, social media accounts, phone/text messaging, or rental services.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

We may collect:

  • Full name
  • Phone number
  • Email address
  • Home or billing address
  • Emergency contact (optional)
  • Driver’s license or ID
  • Payment and deposit information
  • Signed rental agreements or waivers
  • Customer support messages

B. Information Collected Automatically

When interacting with our website or booking systems:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Form activity
  • Booking actions (clicks, add to cart, checkout behavior)

C. Social Media & Messaging

If you contact us via Facebook, Instagram, Google, TikTok, or messaging apps, we may collect your:

  • Social media profile name
  • Comments/messages
  • Contact information you provide voluntarily

2. How We Use Your Information

We use your information to:

  • Process rental reservations
  • Verify identity and eligibility
  • Manage deposits, payments, and refunds
  • Coordinate pickup, delivery, and scheduling
  • Provide customer support
  • Send safety reminders or operational messages
  • Prevent fraud, theft, or misuse of equipment
  • Comply with insurance, legal, and city/county regulations
  • Improve website performance and marketing effectiveness

We do not sell your personal information.

3. Payment Information

We use secure, PCI-compliant third-party payment processors (e.g., Square, Stripe, etc.).
We do not store full credit or debit card numbers.

4. Texas Consumer Data Laws (Texas-Specific Compliance)

Tow-n-Go complies with Texas consumer protection and data laws, including the Texas Deceptive Trade Practices—Consumer Protection Act (DTPA). We collect and use personal information only for legitimate business purposes related to rentals, customer communication, safety, and legal requirements.

Texas residents may:

  • Request access to personal information we hold
  • Request corrections to inaccurate information
  • Request deletion of personal information not subject to legal retention

Certain data may be retained as required by:

  • Insurance and liability documentation
  • Rental contracts
  • Law enforcement requests
  • Fraud prevention
  • Tax or bookkeeping obligations

To submit a request:
Email: info@towngoutvrentals.com
Phone: 936-647-1414

5. Marketing & Remarketing Disclosure

We may use marketing and remarketing tools such as:

  • Google Ads / Google Analytics
  • Meta Ads (Facebook/Instagram)
  • TikTok Ads
  • Search engine conversion tracking

These platforms may use:

  • Browser cookies
  • Device identifiers
  • Tracking pixels
  • Geographic/general demographic data

This helps us:

  • Measure advertising effectiveness
  • Show rental services relevant to your interest
  • Improve website performance
  • Understand customer demand

We do not personally identify you from ad tracking data, unless you voluntarily provide contact information when booking or messaging us.

How to Manage Ad Preferences

You may also disable cookies in your browser or use private browsing.

6. SMS/Text Messaging Consent

By providing your mobile number, you agree to receive:

  • Reservation confirmations
  • Delivery/pickup instructions
  • Rental reminders
  • Safety/insurance notifications
  • Customer support messages
  • Post-rental follow-ups

Standard carrier rates may apply.

How to Stop Texts

Reply STOP to any message.
You may also contact us directly to request removal.

Providing a mobile number is not required to rent a UTV, except where communications are necessary for safety, insurance, or contract performance.

7. Asset Safety & GPS

Some rental units may include GPS tracking for:

  • Theft prevention
  • Equipment recovery
  • Emergency or safety purposes
  • Abuse or misuse investigation
  • Compliance with rental agreements

Tracking data is not shared or sold, and is only used to protect customers, the public, and business assets.

8. Rental Photos & Documentation

Tow-n-Go may photograph or record:

  • Vehicle condition before/after rental
  • Damages
  • Incident or accident reports

These materials may be used for:

  • Insurance claims
  • Disputes
  • Safety review
  • Legal compliance

9. Data Storage & Security

We maintain reasonable safeguards including:

  • Encrypted device storage
  • Limited internal access
  • Secure form submissions
  • Industry-standard security protocols

No digital system is 100% secure, but we take reasonable measures to protect customer data.

10. Children’s Privacy

Our services are intended for adults.
We do not knowingly collect information from children under 13.
If such data is discovered, it will be deleted.

11. Data Retention

We retain information only as long as necessary for:

  • Rental contracts
  • Billing and tax requirements
  • Insurance and claims
  • Recovery of stolen or damaged equipment
  • Legal obligations

12. Third-Party Services & Links

Our website may link to external sites or apps.
We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy.
Changes will be posted with a revised “Effective Date.”

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Tow-n-Go Trailer Rentals
420 McCaleb Rd
Montgomery, TX 77316
Phone: 936-647-1414
Email: info@towngoutvrentals.com